Shipping
We deliver to a wide range of destinations to serve our customers around the world. Our products can be shipped to the following countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
An estimated delivery time for each product will be indicated on the corresponding product page.
The final delivery time will be communicated to the Customer during the order process, before the Order is confirmed and payment is made. If an Order contains Products with different delivery times, the entire Order will be delivered together based on the longest delivery time.
At TOLIX, we are committed to providing complete transparency regarding our delivery charges. Rates are calculated based on the total value of your order and are clearly displayed at checkout, ensuring fair and appropriate pricing.
Delivery is free for orders over €1,500.
Depending on the weight and size of your order, we use two main delivery methods:
- DPD delivery: Ideal for lighter items such as chairs or armchairs, this method provides fast and secure delivery to the address of your choice.
- Delivery of larger items: Products such as tables and furniture are delivered to your doorstep, meaning at the bottom of your building or outside the entrance to your home (ground-floor, kerbside delivery). The delivery driver will not be able to assist you in carrying the product into your home. Assembly and packaging removal are not included.
Every order is handled with the care it deserves, ensuring that your TOLIX purchases reach you in the best possible condition, whatever their size.
For large deliveries, delivery to an upper floor is available from Monday to Friday upon request. It is your responsibility to ensure that the delivery can be carried out without difficulty.
If the upper-floor delivery option is not available in your cart, please send a specific request to our team by email at customer@tolix.com, or by phone on +33 (0)1 87 44 67 28, Tuesday to Saturday, from 10 am to 7 pm.
For any request regarding a quotation, assembly, unpacking or packaging removal, please contact our team at customer@tolix.com, or by phone on +33 (0)1 87 44 67 28, Tuesday to Saturday, from 10 am to 7 pm.
Unpacking is available upon request only. Assembly may be available in certain regions as an optional service at an additional cost. Please contact our customer service team by email at customer@tolix.com, or by phone on +33 (0)1 87 44 67 28, Tuesday to Saturday, from 10 am to 7 pm.
For further information, please contact our customer service team by email at customer@tolix.com, or by phone on +33 (0)1 87 44 67 28, Tuesday to Saturday, from 10 am to 7 pm.
When receiving your order, it is essential to inspect the product in the presence of the delivery driver. Any issue must be noted and signed for on the delivery note.
In the event of damage or an incorrect item, refuse the delivery and contact us within 5 working days.
Customer satisfaction is our priority, and we are constantly working to improve our delivery services.
For further information, please contact our customer service team by email at customer@tolix.com, or by phone on +33 (0)1 87 44 67 28, Tuesday to Saturday, from 10 am to 7 pm.